S99 Terms and Conditions – Official Platform Usage Guidelines

Welcome to s99, an online betting and gaming platform operating under the official domain s99.plus. These Terms and Conditions ("Terms") govern your use of all services, products, and content provided by S99, including the website, mobile app, and any related services.

By accessing or using the S99 platform, you hereby express your full agreement to these Terms. If you do not agree with any part of these Terms, you are not permitted to use our services. Continued use of the S99 platform following the publication of any amendments to these Terms also constitutes acceptance of those amendments.

S99 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to stay informed of the latest applicable conditions.

To register and use s99's services, you must meet all of the following eligibility requirements:

• Aged 21 years and above on the date of registration.
• Not residing in any jurisdiction that prohibits online gambling activities.
• Not an employee, agent, affiliate, or relative of any S99 staff member.
• Have full legal capacity to enter into a binding contract.
• Not previously banned from using s99 services.

Each individual is only permitted to register one (1) account only. Multiple account registrations by the same individual, whether using different names, IP addresses, devices, or payment information, are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of balances.

During registration, you are required to provide information that is accurate, complete, and up to date. S99 reserves the right to conduct identity verification (KYC) at any time to ensure the accuracy of the information provided. Failure to submit the required verification documents within the specified timeframe may result in a temporary suspension of your account.

You are solely responsible for maintaining password confidentiality and your account login credentials. You are responsible for all activities that occur under your account, regardless of whether those activities were carried out by you or by any other party.

S99 will never request your password via email, Live Chat, or any other communication channel. If you receive any such request, please report it to our support team immediately as it may be a fraudulent attempt.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone.
• Log out of your account when using a shared device.
• Enable two-factor authentication (2FA) for added security.
• Notify S99 immediately if you suspect your account has been accessed without authorization.

S99 supports a range of local payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and bank transfers. All transactions must be made using an account or payment instrument registered under your own name. Using another person's account to make deposits or withdrawals is prohibited.

Deposit requirements:

• The minimum deposit is MYR 10 or the amount stated on the deposit page.
• All deposits are processed automatically and are typically credited within seconds.
• S99 does not charge any processing fees for deposits.
• Pending deposits exceeding 30 minutes should be reported to customer support along with proof of transaction.

Withdrawal requirements:

• Withdrawals can only be made to a verified bank account registered in your own name.
• The KYC process must be completed before your first withdrawal is approved.
• Withdrawals are processed within 3–15 minutes for most payment methods.
• S99 reserves the right to request additional documents before approving withdrawals that exceed certain limits.
• Any suspicious withdrawal attempts will be investigated and may be delayed.

S99 reserves the right to hold or reject any transaction suspected of involving money laundering, fraud, or a violation of our policies. In such cases, s99 may freeze the account and report the matter to the relevant authorities if necessary.

S99 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific wagering (rollover) requirements stated on each promotion's page. Please read the terms of each promotion carefully before claiming any bonus.

• The welcome bonus may only be claimed once per new member.
• Bonus amounts cannot be withdrawn until the rollover requirement has been fully met.
• If a withdrawal is made before the rollover requirements are met, the associated bonus and winnings will be voided.
• S99 reserves the right to void any bonus obtained through fraudulent means or a breach of terms.
• Bonuses cannot be transferred between accounts or redeemed directly for cash.
• S99 reserves the right to modify, suspend, or terminate any promotion at any time.

All games available on the s99 platform use Random Number Generator (RNG) certified to ensure fairness in every game round. Our RNG system is regularly audited by independent bodies to verify game integrity.

For sports betting, odds are determined by the S99 team and are subject to change before a match begins. S99 reserves the right to:

• Cancelling or amending bets in the event of a technical error or incorrect information.
• Determining the final outcome of any disputed match or game.
• Refusing any wager without the need to provide a reason.
• Limiting the maximum betting amount for specific members based on their betting patterns.

In the event of a technical disruption during an active game, s99 will determine the outcome based on saved system records. s99's decision in such matters is final and binding on all parties.

To keep the S99 platform fair and safe for all members, the following are strictly prohibited:

• Use of bots or automated software to place bets or interact with the platform.
• Collusion among members to manipulate game outcomes or exploit the bonus system.
• Money laundering or using the platform for unlawful financial purposes.
• Multiple account registration to obtain multiple bonus benefits.
• Cheating or manipulating s99's systems, games, or support infrastructure.
• Using a false identity or another person's information during registration or KYC.
• Hacking attempts or disrupting s99's technical infrastructure.

Members may close their account at any time by contacting the S99 customer support team. Prior to closure, all eligible balances will be processed for withdrawal to the verified bank account.

S99 reserves the right to suspend or terminate a member's account in the following situations:

• Evidence or proof of a violation of these Terms and Conditions.
• Failure to submit KYC documents within the specified timeframe.
• Requests from the relevant legal authorities.
• Accounts inactive for more than 12 consecutive months.
• Fraudulent or suspicious activity that harms the platform or other members.

For accounts terminated due to a violation, S99 reserves the right to withhold all associated balances pending the completion of an investigation. S99's decision regarding account termination is final.

S99 provides its platform on an "as-is" basis. While we strive to ensure the platform operates smoothly and securely at all times, s99 not liable above:

• Any service disruption caused by factors beyond our control, such as internet outages, natural disasters, or cyberattacks.
• Financial losses arising from betting decisions made by the member.
• Device damage or data loss occurring during use of the S99 app or website.
• Any act or omission by third-party service providers integrated with our platform.

S99's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim.

S99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Any material changes will be communicated to members via email or in-platform notification at least 7 days before taking effect, except in emergencies requiring immediate action.

Your continued use of the s99 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the effective date.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation. Should negotiation fail, the dispute will be referred to binding arbitration.